Customer Support

You may cancel or change all purchase orders placed for catalog and standard products within seventy-two (72) hours of placing order unless we have already shipped your order. Order of custom and non-standard products may be cancelled within seventy-two (72) hours of placing order unless we have already begun manufacture of the custom order and/ or shipped your order. See our Terms and Conditions to read more.

Please contact our customer service team at 1-800-543-6464 or emailto:customerservice@geminibio.com for assistance with your cancellation request.

The fastest way to receive a quote is to complete our Request a Quote form.

Once you submitted, your local GeminiBio Account Manager will receive the request and promptly follow up with you. Please be sure to provide detailed information so we can provide you with an accurate quote as quickly as possible.

GeminiBio’s scientific team is ready to help! Please complete the form  or emailto:techsupport@geminibio.com. Remember, the more specific you can be the better we will be able to answer your questions.

Certificates of Analysis (CoA) and Certificates of Origin (CoO) can be found at GeminiBio.com.  Certificate Search

If you cannot find the certificate you are looking for, please submit a request on our Ask a Scientist form for your certificate to be sent to you.

Yes, GeminiBio does offer gamma irradiation on our serums. If you are requesting a quote from your GeminiBio Account Manager, please make sure gamma irradatiation is included on your quote. Our ecommerce store will allow you to select gamma irradiation on all applicable sera products from the product detail page. GeminiBio will also send an order confirmation that will detail gamma irradiation for the selected sera.

If you are emailing a copy of your purchase order for processing, please make sure the purchase order includes gamma irradiation and the number of bottles to gamma irradiate.

If you have any questions, please email our Customer Service team at customerservice@geminibio.com

If you are requesting a quote from your GeminiBio Account Manager, please make sure heat inactivation (HI) is included on your quote. Our ecommerce store will allow you to select heat inactivation on all applicable sera products. Once you add the sera to your cart, you will have the option to select heat inactivation for the applicable products. You will also receive an order confirmation that will detail heat inactivation was requested as well.

If you are emailing a copy of your purchase order for processing, please make sure the purchase order includes Heat Inactivation and the number of bottles to heat inactivate.

If you have any question, please email our Customer Service team at customerservice@geminibio.com